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FAQs

How do I customize color and size of my desired decals?

If you just want to change the colors of a design on our website, you can leave us a note in the box named "Your Order Note to Us" before checkout. We will see your note when we process your order. If you need to change size, please email us at sales@popdecors.com about your size change request, we will send you a quote shortly and adjust price accordingly for you.

On what kind of surfaces can I put on Pop Decors decals?

Decals can be installed on smooth, clean, flat and dry surfaces, such as walls, windows, doors, Mirrors, Closets, Plastic, Metal, and Wood. Textured wall are not recommended for putting decals on. Even lightly textured surfaces such as orange peel texture can prevent the decals from adhering. Also please keep in mind,wall decals will adhere to neither lime nor wet paint wall. Generally newly painted surfaces should dry for 14 days before applying Wall Decals. Enough time for the surface to cure allows the decals to stick better.

How to put decals on wall?
Please refer to the following link for successful installation of our decal on your wall. http://popdecors.com/installation.html A video tutorial will be uploaded soon to help on this matter.

Can I reuse decal on a different location?

Unfortunately, no. Although our products are removable, they can not be relocated in general. In case you have very simple shaped designs, you might be able to do it, but results are not guaranteed.

Are Pop Decors products removable?

Yes! Our decals are easy to remove need to leave or want to have a change. Just peel up from the edge and slowly peel the decal off the wall. Before doing so, warming up the decals with hairdrier will reduce the impact on the wall. Don’t worry, our products wouldn’t harm the wall or leave gum.

Why do I need wall decal?

Wall decal is a perfect alternative to wallpaper, paint or stencils. Its fashion and convenience features are very suitable for people who are busy but want quality life. Wall decals became popular since 2007 and have quickly gain popularity in US, CA, UK, AU and other markets. If you have been bored of painting walls, using stencils, applying borders, and putting up wallpapers, use our gorgeous wall decals and stickers for decoration. We can make your room shine without damaging your walls or the bank! To use wall decals is very easy.You just need to stick the carved beautiful designs onto where you want to decorate. Comparing to time consuming and high-cost wallpaper, it is really convenient and cost effective. With our wall decal products, we hope to transform your wall as well as the taste of your life.

How do I return a product from Pop Decors?
Purchased items can be returned within 30 days for any reason if still in resellable condition. Buyer needs to pay return shipping. If the return item is a customized item, a 15% restocking fee may apply as the color combination would be difficult to resell. If product is defective, please send image to service@popdecors.com. After validation, we will send replacement or refund and cover your return shipping.


What kind of payment methods do you accept?

Payment options we offer include credit cards, paypal, checkout by Amazon and google checkout. For other payment options such as check and money orders etc, please contact sales@popdecors.com.

How do I leave feedback for my order?

To leave a feedback for Amazon.com order:

  1.  Do one of the following:
  2.  Find your order, and then select the options that best reflect your experience.
  3.  Click Submit Feedback.
To leave a feedback for Etsy.com order:
Go to Your Account > Purchases & Reviews and locating the order you want to leave a review for. The option will not be available if the order is not yet eligible for reviewing.
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